jilievo Privacy Policy – Your Data, Handled with Care

1. Information We Collect

When you register an account on jilievo, we collect basic personal details including your full name, date of birth, email address, and mobile number. We also collect a government-issued ID or other verification documents as required to confirm your identity and comply with applicable regulations in the Philippines. When you make deposits or withdrawals, we record transaction details such as the amount in PHP, the payment method used, and the date and time of the transaction. We automatically collect certain technical data when you use our platform, including your device type, operating system, browser type, IP address, and session activity logs. This technical data helps us detect fraud, improve platform performance, and ensure a stable experience on mobile devices. We do not collect sensitive personal information such as your religion, political views, or biometric data unless specifically required by law. All information collected is stored securely and accessed only by authorised personnel who need it to perform their duties.

2. How We Use Your Information

We use your personal information primarily to create and manage your jilievo account, process deposits and withdrawals in PHP, and verify that you meet the eligibility requirements to use our platform. Your contact details allow us to send you important account notifications, security alerts, and updates about changes to our policies or platform features. We may use your transaction history and activity data to detect unusual patterns that could indicate fraud, money laundering, or other prohibited activity, in line with our obligations under Philippine law. If you have opted in to receive promotional communications, we may use your email or mobile number to inform you about relevant offers available on the Promotion page. We use aggregated, anonymised data to analyse platform usage trends and improve the overall experience for players across the Philippines. We do not use your personal data to make automated decisions that significantly affect your rights without human review. You may withdraw consent for marketing communications at any time by contacting our support team.

3. Sharing Your Information

jilievo does not sell or rent your personal data to any third party for commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud hosting providers, all of whom are bound by strict confidentiality agreements. In cases where we are legally required to do so, we may disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines. If jilievo undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. We may share anonymised, aggregated data with analytics partners to understand platform usage, but this data cannot be used to identify you personally. We require all third parties who receive your data to handle it in accordance with applicable data protection standards. We will never share your data with advertisers or data brokers.

4. How We Protect Your Data

We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your account details and transaction information remain private. Access to personal data within our organisation is restricted to staff members who require it to perform specific job functions, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine regulations as promptly as possible. We encourage you to use a strong, unique password for your jilievo account and to enable any additional security features available on your device. If you suspect any unauthorised access to your account, please contact our support team immediately and visit the FAQ page for guidance.

5. Your Rights as a Player

As a registered player on jilievo, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request that we correct any inaccurate or incomplete information in your account records. If you believe that we are processing your data unlawfully or without a valid legal basis, you have the right to object to that processing. You may request the deletion of your personal data, subject to our legal obligations to retain certain records for compliance and regulatory purposes. If you wish to transfer your data to another service provider, you may request a portable copy of your information in a commonly used format. To exercise any of these rights, please contact our support team using the details provided in the footer of this page. We will respond to all valid requests within a reasonable timeframe in accordance with applicable Philippine data protection law.

6. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents are kept for the minimum period mandated by financial and anti-money laundering regulations. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law or legitimate business necessity. Marketing preferences and communication logs are retained only for as long as necessary to manage your consent choices. Technical logs such as IP addresses and session data are retained for a shorter period and are used solely for security and fraud prevention purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you have questions about how long specific types of data are kept, please refer to our FAQ page.

7. Changes to This Privacy Policy

jilievo reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your information is being handled. If a change significantly affects your rights or the way we use your data, we will make reasonable efforts to notify you through the platform or via your registered contact details. Continued use of jilievo after an updated policy is posted constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure. For any questions about this policy or recent updates, please visit our FAQ page or review our Terms and Conditions.